Frequently Asked Questions
- Where do I subscribe?
You can subscribe by visiting the Subscribe page
- Is there a free trial period?
We offer a free trial period of 7 days on your first phone and you
can cancel anytime before that at no cost. We don't want you to pay for service unless you love our service.
- What's involved in the subscription process?
When you download the KidTrack™ Installer it will guide you by the hand as you provide it with your
KidTrack™ account information, provide your contact information, select a plan of service and download
and install KidTrack itself.
- Can I set this up on more than one phone?
Yes, but each phone will require its own subscription. We offer a discount of
10% for additional phones.
- What if I want only some of the information that KidTrack™ can provide?
As a registered subscriber you can customize the settings for your phone by going to
"Control Panel" -> "Phones" -> "Edit Configuration". Here you can control what information is monitored.
Any information that you choose not to include will not be captured in any way.
- My child has an Android phone. Is there a version of KidTrack™ available for it?
Yes, this is our flagship version
- What is the minimum version of Android required to run KidTrack™?
Version 2.1, code-named Éclair by Google, which has been available since January, 2010.
KidTrack™ will run on this version of Éclair and on Froyo, Gingerbread, Honeycomb, Ice Cream Sandwich,
Jellybean and KitKat.
- Will this interfere with normal cell-phone operation?
No, not at all. It’s been designed to run silently in the background, will not show up in the App Drawer and
melds in with the operating system to make it as invisible as possible.
- Will my child know that it’s running?
No, not unless you want it to notify your child. This can be optionally enabled by the parent.
- Can I install this on all of my children’s cell phones?
Yes, but each phone will require its own subscription. Your regularly scheduled emails will consist of a
single email that contains the information for all phones that are part of the same family subscription,
with individual sections for each child.
- How much will the battery be affected by running KidTrack™ on the cell phone?
Minimally, generally less than 1% additional drain on the battery.
- How is location reported?
We convert latitude/longitude information to street address and if you view it on our website, we will show
you a map with pushpins at all of the locations visited. Many of our competitors will only provide
latitude/longitude information to you. How useful is that to you?
- How accurate are the locations reported?
We rely on the phone collecting and reporting location information. Information that is reported from
GPS is extremely accurate, information that is reported from WiFi is quite accurate (though the device
can be fooled by "seeing" WiFi routers several hundred feet away) and information that is reported from
cell towers are wildly inaccurate (we have seen a phone report a location, a minute later a location 20
miles away, and a minute later the original location). We accept cell tower reads only as a last resort
when no other source reports.
- How are phone numbers identified for text messages and the phone log?
Phone numbers are identified however they have been entered by your child into the address book.
If the phone number is not found in the address book, the name is left blank.
- How are websites reported?
When your child visits a website, we will capture the website that was visited (the entire URL) along with the
title, if there is one (this is normally displayed in the title bar on a computer). When we display the websites
to you, either via our website or in an email, we provide you with a clickable link which will send you to the
website that was viewed by your child.
- My child has an iPhone. Is there a version of KidTrack™ available for it?
We presently do not offer KidTrack™ for the iPhone, but are exploring how to bring this exciting
technology to iPhone consumers.
- My child has a Blackberry phone. Is there a version of KidTrack™ available for it?
We are presently hard at work on bringing KidTrack™ to Blackberry customers.
Frequently Asked questions about KidTrack™ Automated Emails
- Why aren't I getting the KidTrack™ Automated Emails?
The most common reason is that it may be being blocked by your anti-spam software. Please configure it
to allow emails from KidTrack@KidTrackMobile.com
- How often will I receive KidTrack™ Automated Emails?
KidTrack™ can be configured to send emails between once a week and as many as four times a day, or not at all if that's
your preference. Visit the Account page to change the
- Can I change the time of day that the KidTrack™ Automated Emails are sent?
By configuring the next time that we generate KidTrack™ Automated Emails you are able to control the time of day.
Visit the Account page to set the Next Report time.
Frequently Asked Questions For Control Panel Logs
- How do I change the sort order in a log?
Click on the column header of the column that you wish to sort by. Click on it a second time to switch to
- How do I filter the data in a log?
You can enter your filter criteria in the row below the title row of any grid. If there is a partial match of
text the row will be included; if not it will be omitted. If you are filtering Location or GeoFence data you will
find that those locations that don't pass your filter will appear on the map as pale pink pushpins, while
those that do pass your filter will appear as red pushpins.
- What are the pushpins and the pale areas around the pushpins on the Location and Geo-Fence maps?
The red pushpins are locations that have been reported for where your child was. They have circles
around them that display the accuracy that has been reported for that location.
The actual location could be anywhere within the circle.
The yellow pushpins represent Geo-Fence Target areas and the areas around them represent the boundaries
for entry and exit from that particular target.
- How do I find out more detailed information about the pushpins on the Location and GeoFence maps?
If you hover over a pushpin a hint window will popup with detailed information. If you push a pushpin
the Street View will appear if available. As it isn't currently possible to put a circle
around a Street View pushpin, please bear in mind the accuracy at which the location has been reported.
Frequently Asked Questions about Permissions
Why does KidTrack™ use the permissions it does?
- read phone status and identity
This allows KidTrack™ to uniquely identify the phone.
- reroute outgoing calls
This allows KidTrack™ to include commands that can be executed by calling phone numbers (such as **8747233** to upgrade
the software on your child's phone and **737962** to immediately send all data in the phone to the KidTrack™
- edit your text messages
This allows KidTrack™ to intercept text messages that contain commands within them and delete them so that your child
can't see the commands that were sent remotely.
- read your text messages, receive text messages
This allows KidTrack™ to see the text messages sent and received by your child.
- send SMS messages
This allows KidTrack™ to respond to any commands sent as text messages.
- precise location
This allows KidTrack™ to identify where your child is.
- read call log
This allows KidTrack™ to identify when phone calls are made and who the call is to or from.
- read your contacts
This allows KidTrack™ to see the contacts in your child's address book.
- read calendar events
This allows KidTrack™ to see the appointments that have been scheduled in your child's calendar.
- read Internet history and bookmarks
This allows KidTrack™ to show you the websites visited by your child.
- connect and disconnect from Wi-Fi
This allows KidTrack™ to enable Wi-Fi when it wants to determine the location of your child.
- full network access
This allows KidTrack™ to send data to the KidTrack™ servers.
- make app always run
This guarantees that KidTrack™ is always running.
- retrieve running apps
This allows KidTrack™ to determine and log which apps are being run by your child and when.
- run at startup
This guarantees that KidTrack™ starts when the phone starts.
- prevent phone from sleeping
This allows KidTrack™ to perform jobs even when the phone is asleep such as determining location and sending data to the KidTrack™ servers.