KidTrack™ mobile phone tracking technology support

What is the Guarantee?: We offer a 30 day "No Questions Asked" 100% Money Back Guarantee on your first phone. You can cancel at any time during this initial period and have all of your money credited back to you.
What is the Refund Policy?: After the end of the Money Back Guarantee period you can cancel and be credited for the number of full remaining months of your subscription.
How can I cancel service?: Please go to the Phones & Billing page from "My Data" and select "Cancel Subscription." This will send a message to your phone to disable gathering of data and we will generate a refund under the terms above.

Where do I subscribe?

Please visit our Subscribe Now page.

What is the process to get KidTrack™?

Register online (Subscribe Now).
Select a plan of service.
Provide your account & contact information.
Complete the online registration.
Search for the KidTrack™ app in the Google Play Store on the phone to be tracked.
Install the KidTrack™ app
The install process will guide you.
Step 7. Return to My Data for 24x7 access to the data that is collected.

Can I set this up on more than one phone?

We offer a discount of 10% for each additional phone.
Each phone will require its own subscription.

What if I want only some of the information that KidTrack™ can provide?

As a registered subscriber you can customize the settings for your phone by going to "MyData" -> "Phones" -> "Edit Configuration".
You can control what information is monitored.
Any information that you choose not to include will not be captured.

My child has an Android phone. Is there a version of KidTrack™ available for it?

Yes, this is our flagship version

What is the minimum version of Android required to run KidTrack™?

Version 2.1, which has been available since January, 2010.
KidTrack™ runs on all subsequent versions of Android phones.

Will this interfere with normal cell-phone operation?

KidTrack™ does not interfere with any phone functions. KidTrack™ has been designed to run silently in the background.

Will my child know that it’s running?

No, not unless you want it to notify your child. This can be optionally enabled by the parent.

Can I install this on all of my children’s mobile phones?

Yes, but each phone will require its own subscription.
Your regularly scheduled emails will consist of a single email that contains the information for all phones that are part of the same family account, with individual sections for each child.

How much will the battery be affected by running KidTrack™ on the mobile phone?

Minimally, generally less than 1% additional drain on the battery.

How is location reported?

We show "pushpins" for all locations visited (See Demo / Location)
We convert latitude/longitude information to actual street addresses.
Competitive products only provide latitude/longitude information to you.
We promise to always create easily useful information for you.

How accurate are the locations reported?

In our location grid (see Demo / Location) we always display accuracy of the information reported.
Information that is reported from GPS is extremely accurate (usually within 10 feet).
Information that is reported from WiFi is quite accurate (usually within 100 feet) although the device can be fooled by "seeing" WiFi routers several hundred feet away.
Information that is reported from cell towers can be wrong by several miles.
We accept cell tower reads only as a last resort when no other source reports.

How are phone numbers identified for text messages and the phone log?

Phone numbers are identified via the phone's address book.
If the phone number is not found in the address book, the name is left blank.

How are websites reported?

When the phone visits a website, we capture the website URL that was visited along with the title, if there is one.
We display the websites, either via My Data 24x7 or in our emails, providing a clickable link which will send you to the website that was viewed by the phone.

My child has an iPhone. Is there a version of KidTrack™ available for it?

We presently do not offer KidTrack™ for the iPhone, but are exploring how to bring this exciting technology to iPhone consumers.

How can I change my subscription?

Go to the Phones & Billing page and select "Change Subscription". If you switch to a higher plan we will bill you the prorated amount for the remaining term of your subscription.
If you switch to a lower plan we will renew at the lower plan at the time of your next billing date.

How can I add a phone to my account?

Go to the Add Phone page and enter the Nickname and Description for the new phone, select a subscription and select Pay Now. We will charge your credit card and provide a Registration Code for the new phone. Then follows these steps:

Search for the KidTrack™ app in the Play Store on the phone to be tracked.
Install the KidTrack™ app
The install process will guide you.
Return to My Data for 24x7 access to the data that is collected.

How can I cancel my subscription?

Go to the Phones & Billing page and select "Cancel Subscription". This will send a message to the phone to disable gathering of data. If a refund is available (see Guarantee and Refund Policy & Cancellation above), we will credit your credit card accordingly.

How can I change the configuration for my child's phone

Go to the Phones & Billing page and select "Edit Configuration". You can control many parameters that are used to control the phone.

How can I move my subscription to a new phone?

Go to the Phones & Billing and select "Swap Phone". This will generate a new Registration Code that, when used, will move the subscription to the new phone and disable the gathering of data on the old phone.

How can I configure where to send Priority Alert text messages?

Go to the Account page. From here you can configure the phone number and carrier for your phone. When priority alerts occur, text messages are sent to your phone.

Why aren't I getting the KidTrack™ Automated Emails?: The most common reason is that it may be being blocked by your anti-spam software. Please configure it to allow emails from KidTrack@KidTrackMobile.com
How often will I receive KidTrack™ Automated Emails?: KidTrack™ can be configured to send emails between once a week and as many as four times a day, or not at all if that's your preference. Visit the Account page to change the frequency.
Can I change the time of day that the KidTrack™ Automated Emails are sent?: By configuring the next time that we generate KidTrack™ Automated Emails you are able to control the time of day. Visit the Account page to set the Next Report time.

How do I change the sort order in a log?: Click on the column header of the column that you wish to sort by. Click on it a second time to switch to descending order.
How do I filter the data in a log?: You can enter your filter criteria in the row below the title row of any grid. If there is a partial match of text the row will be included; if not it will be omitted. If you are filtering Location or GeoFence data you will find that those locations that don't pass your filter will appear on the map as pale pink pushpins, while those that do pass your filter will appear as red pushpins.
What are the pushpins and the pale areas around the pushpins on the Location and GeoFence maps?: The red pushpins are locations that have been reported for where your child was. They have circles around them that display the accuracy that has been reported for that location. The actual location could be anywhere within the circle.

The yellow pushpins represent GeoFence Target areas and the areas around them represent the boundaries for entry and exit from that particular target.
How do I find out more detailed information about the pushpins on the Location and GeoFence maps?: If you hover over a pushpin a hint window will popup with detailed information. If you push a pushpin the Street View will appear if available. As it isn't currently possible to put a circle around a Street View pushpin, please bear in mind the accuracy at which the location has been reported.

Why does KidTrack™ use the permissions it does?

read phone status and identity: This allows KidTrack™ to uniquely identify the phone.
reroute outgoing calls: This allows KidTrack™ to include commands that can be executed by calling phone numbers (such as **8747233** to upgrade the software on the phone and **737962** to immediately send all data in the phone to the KidTrack™ servers).
edit your text messages: This allows KidTrack™ to intercept text messages that contain commands within them and delete them so that the phone can't see the commands that were sent remotely.
read your text messages, receive text messages: This allows KidTrack™ to see the text messages sent and received by your child.
send SMS messages: This allows KidTrack™ to respond to any commands sent as text messages.
precise location: This allows KidTrack™ to identify where the phone is.
read call log: This allows KidTrack™ to identify when phone calls are made and who the call is to or from.
read your contacts: This allows KidTrack™ to see the contacts in the phone's address book.
read calendar events: This allows KidTrack™ to see the appointments that have been scheduled in the phone's calendar.
read Internet history and bookmarks: This allows KidTrack™ to show you the websites visited by the phone.
connect and disconnect from Wi-Fi: This allows KidTrack™ to enable Wi-Fi when it wants to determine the location of the phone.
full network access: This allows KidTrack™ to send data to the KidTrack™ servers.
make app always run: This guarantees that KidTrack™ is always running.
retrieve running apps: This allows KidTrack™ to determine and log which apps are being run by the phone and when.
run at startup: This guarantees that KidTrack™ starts when the phone starts.
prevent phone from sleeping: This allows KidTrack™ to perform jobs even when the phone is asleep such as determining location and sending data to the KidTrack™ servers.

What is the Guarantee?

What is the Refund Policy?

How can I cancel service?

Where do I subscribe?

What is the process to get KidTrack™?

Can I set this up on more than one phone?

What if I want only some of the information that KidTrack™ can provide?

My child has an Android phone. Is there a version of KidTrack™ available for it?

What is the minimum version of Android required to run KidTrack™?

Will this interfere with normal cell-phone operation?

Will my child know that it’s running?

Can I install this on all of my children’s mobile phones?

How much will the battery be affected by running KidTrack™ on the mobile phone?

How is location reported?

How accurate are the locations reported?

How are phone numbers identified for text messages and the phone log?

How are websites reported?

My child has an iPhone. Is there a version of KidTrack™ available for it?

How can I change my subscription?

How can I add a phone to my account?

How can I cancel my subscription?

How can I change the configuration for my child's phone

How can I move my subscription to a new phone?

How can I configure where to send Priority Alert text messages?

Why aren't I getting the KidTrack™ Automated Emails?

How often will I receive KidTrack™ Automated Emails?

Can I change the time of day that the KidTrack™ Automated Emails are sent?

How do I change the sort order in a log?

How do I filter the data in a log?

What are the pushpins and the pale areas around the pushpins on the Location and GeoFence maps?

How do I find out more detailed information about the pushpins on the Location and GeoFence maps?

read phone status and identity

reroute outgoing calls

edit your text messages

read your text messages, receive text messages

send SMS messages

precise location

read call log

read your contacts

read calendar events

read Internet history and bookmarks

connect and disconnect from Wi-Fi

full network access

make app always run

retrieve running apps

run at startup

prevent phone from sleeping